Frequently Asked Questions

ACCOUNT INFORMATION 

  • Is my personal information kept safe privately? 

Your information is safe with us. STUDIO TROPIK understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order.  

You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any materials you are exposed to through this site.  

  • What can I get when I sign up? 

If you wish to receive updates from STUDIO TROPIK, be sure to check the box that says “Sign up for our newsletter!” when you first create your account. Once you have done so, you will start receiving newsletter, updates, and special offers from STUDIO TROPIK to the email that you used to register your account. 

You agree that STUDIO TROPIK may send electronic mails to you for the purpose of advising you of changes or additions to this site, about any of STUDIO TROPIK products, or for such other purpose(s) as we deem appropriate. If you wish to unsubscribe from our newsletter, please click on “Newsletters” in your account page and unsubscribe. 

  • Help! I forgot my password. What can I do? 

To reset your password, follow the “FORGOTTEN PASSWORD” instructions on the “SIGN IN” page. Please note, for security reasons we are unable to send your old password via email. 

PRODUCT INFORMATION 

  • Are STUDIO TROPIK products safe for pregnant and nursing mothers? 

Yes. All of STUDIO TROPIK products are Certified BPOM, Certified CPKB, Dematologically & Clinically Tested, Cruelty Free, Vegetarian Friendly & Toxic Free. 

  • Are STUDIO TROPIK products safe for people with sensitive skin? 

Yes. All of STUDIO TROPIK products are Certified BPOM, Certified CPKB, Dematologically & Clinically Tested, Cruelty Free, Vegetarian Friendly & Toxic Free. 

  • How long do STUDIO TROPIK products expire?

Once they’re opened, STUDIO TROPIK products will expire between 9 to 12 months later. We suggest keeping them in a cool dry place and away from direct sunlight exposure.

PAYMENT & CONFIRMATION 

  • What types of payment do you accept? 

Currently we’re accepting Bank Transfers only 

  • How do I confirm payment? 

Please click the following link: Confirm Payment



ORDER 

  • Where else can I buy STUDIO TROPIK products?

Besides our official website, customers can also purchase our products through: Line (@studiotripik - be sure to include the “@”), Shopee (http://shopee.co.id/studio.tropik), or Tokopedia (http://www.tokopedia.com/studiotropik

  • Are STUDIO TROPIK products available offline? 

Official STUDIO TROPIK products offline are available through: All Century outlets in Indonesia, Sociolla, Love & Flair, Lunadorii or Makeupuccino in Bandung

  • How do I track my order? 

Once your order has been dispatched, you will receive an email containing your tracking number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting “My Account” followed by “Order Status”.

  • How long does it take to process my order? 

We ship from Monday to Friday. Payment confirmation received during the weekend or public holidays will be shipped on the next business day. Payment confirmation received before 2 PM between Monday to Friday will be processed and shipped out on the same day. Payment confirmation received after 2 PM between Monday to Friday will be processed and shipped out on the next following business day. 

SHIPPING INFORMATION 

  • Where do you ship to? 

Unfortunately for the time being, STUDIO TROPIK can only ship domestically to anywhere in Indonesia. Please note, customers are solely responsible to pay for all the necessary shipping fee(s) and/or any other additional charges to get to their destination(s) and these charges are completely non-refundable.


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